Legal
Privacy policy
This English version is provided for information only. In the event of any discrepancy, the German version is authoritative.
1. Controller
- Name
- David Gabele, VisionProviders
- Address
- Öhmdwiese 18, 72505 Krauchenwies, Deutschland
- support@visionproviders.de
2. Website operation and hosting
The website is hosted by Render Services, Inc., using the Frankfurt am Main server region. Requests involve processing connection and access data needed to operate the site, including IP address, requested address, time and browser information. The legal basis is Art. 6 (1) (f) GDPR; our legitimate interest is secure and reliable operation.
The website loads no font files. Images and local content are delivered through our hosting infrastructure; external media are not embedded.
3. Contact by email and forms
We process your contact details, message and submitted information to handle your enquiry. Depending on the form, this includes your name, company, email address, optional phone number and subject. Qualified enquiries also include company website, country, role, the relevant development, request type and, where required, proof of company. Support requests include the problem description, browser identification and optional error or reference details.
Contact and support enquiries go to support@visionproviders.de; qualified development enquiries go to business@visionproviders.de. Forms are processed on the web server and delivered through the email service of Hetzner Online GmbH. An acknowledgement with a reference number is sent to the email address provided.
The legal basis is Art. 6 (1) (b) GDPR for contract-related enquiries and Art. 6 (1) (f) GDPR for other correspondence and support. Our legitimate interest is handling enquiries and resolving technical issues. Required form fields are marked; without this information, the enquiry cannot be handled through the form. The privacy checkbox acknowledges this policy and does not constitute consent.
To protect forms against abuse, the IP address is briefly processed to create a pseudonymous check value. Form completion time and an anti-spam field are also processed. The basis is Art. 6 (1) (f) GDPR and our interest in secure form operation. No external captcha service is used.
5. Recipients
Recipients are the people handling the matter at VisionProviders and the technical providers Render Services, Inc. for hosting and Hetzner Online GmbH for email and domain operation, to the extent needed for their respective tasks.
6. International transfers
Render Services, Inc. is based in the United States. Despite the Frankfurt server location, access from the US to hosting data, including form submissions processed on the web server, cannot be ruled out. Subsequent email delivery through Hetzner does not remove this processing step.
7. Retention
Enquiries are retained for as long as needed to handle them and to meet any statutory retention duties, then deleted. The website has no database for form submissions. Messages and reference numbers are processed in the email mailboxes.
Anti-spam check values are valid for 15 minutes and are removed from memory on the next form request after expiry or when the server process restarts. The specific retention period for hosting logs has not yet been confirmed.
8. Your rights
Subject to statutory conditions, you have rights of access, rectification, erasure, restriction of processing and data portability (Art. 15–20 GDPR). Where processing relies on consent, you may withdraw it at any time with effect for the future.
You may object to processing based on Art. 6 (1) (f) GDPR on grounds relating to your particular situation (Art. 21 GDPR). Please use the email address above.
You may lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), in particular the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg.
9. HTTPS
The website uses HTTPS to encrypt data in transit between your browser and the web server.